Last Updated on 01/11/2017
COLLECTION & USE OF PERSONAL INFORMATION
We collect personally identifiable information from you if you request information from us, sign up to join our email lists, register for an account, participate in our promotions, such as contests and sweepstakes, take our surveys, use our products and services, contact us about a purchase, or email, call or otherwise communicate with us.
Information we collect is used to notify you of updates to our websites or any products or services we offer; to respond to your requests or inquiries; to process and complete your transactions, including, as applicable, order confirmation, billing and delivering products or services; to provide you with newsletters, articles, product or service alerts and announcements; to contact you about programs, products or services that we believe may be of interest to you; to share special offers from other companies with you; to conduct market research; to analyze transactions and purchase histories to provide you with customized offers and to improve our products, services, programs and other offerings; to verify and validate your identity; to keep records of our interactions with you if you place an order or otherwise deal with our representatives; to prevent, investigate or provide notice of fraud, unlawful or criminal activity, or unauthorized access to or use of personal information, our website or data systems; to carry out our obligations and enforce our rights; and to fulfill any other purpose for which you provide your personally identifiable information to us.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email or shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes, to fill your orders, and provide customer service and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We may also collect, from you, the following personal information about your contacts (name and address) when shipping a product. When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [email address or contact information].
UPDATING YOUR PERSONAL INFORMATION
Upon request, we will provide you with information about whether we hold any of your personal information. If your personal information changes, you may request the information be corrected, updated, amended, or deleted through our ‘Contact Us’ page or by contacting us at the contact information listed below. We will respond to your request within thirty days.
We will retain your information for as long as your account is active or as needed to provide you services.
We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
OTHER ONLINE INFORMATION COLLECTION
We may automatically receive and record information on our server logs from your browser, including your IP address, domain type, browser version, service provider, cookies, and the pages you request. This data is used in the aggregate. We use information for the following general purposes: products and services provisioning, billing, identification and authentication, services improvement, contact, research, and anonymous reporting. IP addresses are automatically reported by your browser each time you view a web page. IP addresses may be used for various research purposes. We do link this automatically-collected data to personally identifiable information.
COOKIES AND OTHER TRACKING TECHNOLOGIES
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
THIRD PARTY TRACKING
WHAT AND HOW INFORMATION IS USED
We may contact you about new or existing products and special offers specific to you. Out of respect for your privacy, you can unsubscribe to our emails by clicking "unsubscribe" within each email. You may not opt-out of service-related communications, which are not promotional in nature.
DISCLOSURE OF PERSONAL INFORMATION
We do not sell your personal information to third parties in the ordinary course of our business, nor do we disclose the personal information we collect to third parties for their own direct marketing purposes. However, we may share your personal information with our parent or affiliated businesses, joint venturers or promotion partners, for their use in a manner similar to the purposes described in this Policy. We may send offers to selected groups of our customers on behalf of other businesses, however when we do this, we do not give those businesses your name and address. Our most common practices with respect to the disclosure of personal information include the following:
Consent. We may disclose your personal information to third parties with your consent. You may give your consent in several ways, such as through a written agreement that you sign or acknowledge; an online method, such as a "click through" agreement or registration page; through a mobile application which you install on your mobile device or by enrolling in a text alert program; or through the terms and conditions under which we provide you a particular product or service. Sometimes your consent may be implied. For example, if you purchase products with a credit card and have them shipped to your home, you implicitly consent to the disclosure of your name and address to a third-party shipping company to complete the delivery, and of your credit card number to the credit card processor to authorize the transaction and to the bank to collect payment.
Agents/Service Providers. We use third party service providers to assist us in providing our services and website, including database backup providers to protect our data. We may disclose your personal information to third parties who complete transactions or perform services on our behalf or for your benefit. Information provided to such parties for payment authorization or verification purposes may be retained by them in a database that is used to provide similar services to others. We may also utilize the services of third parties to verify customer data, or to supplement other information we have collected. We may also contract with third parties to host a site, conduct market research, or send you information regarding our products or services or those of other companies with whom we conduct business.
Legal Process. We may disclose your personal information to legal or government regulatory authorities in response to compulsory process or other requests for such information or to assist in investigations of theft, fraud, abuse or other alleged unlawful conduct. We may also disclose your personal information to third parties in connection with claims, disputes or litigation, when otherwise required by law, or if we determine disclosure is necessary in an emergency.
You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
The security of your personally identifiable information is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we encrypt that information using SSL.
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security.
The information we collect about you is stored in limited access servers. We maintain safeguards to protect the security of these servers and your personally identifiable information. We retain personally identifiable information only as long as necessary to complete a purchase, thwart fraud, or provide customer service.
If you use a bulletin board, blog, or open forum on this website, you should be aware that any personally identifiable information you submit there may be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. To request removal of your personally identifiable information from our blog, testimonials or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
We display customer testimonials on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
LINKS TO OTHER SITES
If you click on a link to a third party site you will leave our site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as us. We encourage you to review the privacy policies of any other service provider from whom you request services.
SOCIAL MEDIA WIDGETS
COMPANY CONTACT INFORMATION
To reach us by mail, please use the following address:
P O Box 612
Dunkirk, MD 20754 USA